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FAQ

Is my product in Japanese or English?

All manga and novels are in English for both print and digital.

Do you accept payments other than Credit Cards?

Not at the moment. 

What eBook format should I buy?

PDF - Appropriate for most devices. It works on Windows, Mac, Android devices and most tablets.
*For iOS devices, you may need to download via Safari. It will then display in your iBooks app.

ePub -  Appropriate for most devices. We have 3 different ePub formats to cater best to your particular eReader.
*ePub Apple works for Apple devices and will open up on iBooks. 
ePub Kubo works for Kobo devices.

Modi & PRC - Two formats that work best with Kindle devices.
CBZ - A format that works well with comic book reading apps such as Comic Zeal, etc.

What is your return policy?

Items cannot be returned once they are received unless the item is defective when it arrives.  Return postage is the responsibility of the buyer. Items sent back to us without first requesting a return will not be accepted.

Please include photos of the item and (in cases of shipping-related damage) the packaging in order to help us expedite resolution. We address these on a case-by-case basis.

All sales are final for digital downloads.

Lost/Missing Packages
 

Digital Manga Inc (Project Hentai) is not responsible for loss, theft, or damage in transit. Once a shipment leaves our hands we no longer have any control over what happens to it. Where applicable, Digital Manga Inc (Project Hentai) will do its best to assist the customer in any information required to file a successful claim with the carrier, USPS.  By ordering from Digital Manga Inc (Project Hentai) the buyer acknowledges this possibility and is responsible for filing claims for packages lost, missing and stolen with USPS.

 Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number to track your order. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update. Digital Manga Inc (Project Hentai) does not guarantee delivery dates or times by USPS nor can it be held responsible and liable for delayed packages by USPS. Shipping costs will not be refunded. 

 

Customs Fees and Import Taxes
 

Digital Manga Inc (Project Hentai) is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.). 

Digital Manga Inc (Project Hentai) is not responsible nor liable for any packages held or kept in customs.  Packages held or kept in customs will not be refunded.

Do you ship to xxx address?

We ship to a most addresses in the US, as well as, a majority of the countries throughout the world. However, currently we do not offer shipping to the UK, Japan, and some middle eastern countries.

We also are not able to ship any of our books to correctional facilities, as they are prohibited material, and will be returned.

What is your cancellation policy?

No cancellation will be accepted unless for back-ordered and/or pre-ordered products.

Do you take requests for products to carry on Project Hentai?

If there's a certain product you wish we had, our staff will go to the full extremes to get it for you. 

I ordered some books for a friend but my order was cancelled and refunded. Why is that?

We cannot send any mature material to correctional facilities as they will return it back to us. If it was the case where the order was already sent out to the correctional facility and returned, we will issue a refund once the package is received, Please keep in mind that the shipping fee will not be refunded and any books that are returned to us in a different state than we sent them in, will be charged a restocking fee. 

 

Will you be having discounts?

We do have occasional sales that we will advertise via our Twitter and through our newsletter. Please keep a look out for them!

How would I contact Project Hentai?

Please find your way to the Contact page. There you will find the contact form that can help us address your needs. 

 
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